Terms of Service
Last Updated: October 2, 2025
These Terms of Service ("Terms") set forth the legally binding terms and conditions that govern your use of the Jellypod (a) website located at jellypod.ai and all associated web pages, websites, and social media pages (the "Website"); and (b) services (including mobile applications) and products accessible via the Website or our application programming interfaces (APIs) or otherwise made available to you by us (together with the Website, the "Services").
These legal terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you") and Jellypod, Inc. ("Jellypod", "us", "we", "our"). If you are accessing or using the Services on behalf of your company, you represent that you are authorized to accept this Agreement on behalf of your company. By completing the account registration process, browsing the Website, or using our Services, you have read, understood, and agree to be bound by these Terms.
In addition to our Privacy Policy, additional terms may apply in relation to your access of some or all of our Services ("Supplemental Terms"). These supplemental terms may be posted on our Website or through the Services from time to time, and if there is a conflict between the Supplemental Terms and these Terms, the Supplemental Terms will control for that conflict.
We reserve the right to update these Terms at our sole discretion and we will notify you via email or on our website / through the Services. Amended terms will be effective immediately, and your continued use of our Services will confirm your acceptance of the changes. If you do not agree with the revised terms, then you are prohibited from using the Services and you must discontinue use immediately.
We do not train AI models using your Inputs (as defined).
IF YOU ACCEPT THESE TERMS, YOU AND JELLYPOD AGREE TO RESOLVE DISPUTES IN BINDING, INDIVIDUAL ARBITRATION AND GIVE UP THE RIGHT TO GO TO COURT INDIVIDUALLY OR AS PART OF A CLASS ACTION.
Service
Overview
Our platform allows you to generate and publish audio and video content with AI voices and graphics (the "Services").
Restrictions of Use
Your access to and use of the Services and your use of any Output (defined below) must comply with these Terms. You may not access or use the Services if you are not at least 18 years old or are in violation of all applicable laws and regulations, including in respect of export regulation (see Section 18).
Without limiting the forgoing: (i) if you access or use our Services free of charge (a "Free User"), you may only use the Services for non-commercial purposes; (ii) if you access or use our Services through a paid subscription plan (a "Paid User"), you may use the Services for commercial purposes including to provide third parties the benefit of the Output by your or third party end user's use of the Services. In either case, your access and use of the Services and any Output must still comply with these terms.
As a user of the Services, you agree not to use the Services in any of the following ways:
- Generate Output that is meant to, or could, threaten the physical or mental safety of others, including encouraging others to engage in self-harm or dangerous or illegal conduct;
- Engage in illegal, fraudulent, predatory, or abusive behavior, including to defraud others via financial or other scams, or manipulate or deceive others to gain unauthorized access to non-public information;
- Submit any Input (as defined) if you are not the owner of or are not fully authorized to grant rights in all of the elements of that Input, including using a third party's voice for your own purposes without express consent by such party;
- Generate Output which is pornographic, lascivious, encourages violence or hate speech, would be morally reprehensible, or clearly in violation of the rights of a third party or local regulations;
- Infringe, misappropriate, or otherwise violate another party's property or privacy rights,
- Engage in or promote the use, acquisition, sale, or exchange of regulated drugs or other controlled goods and services;
- Misrepresent Outputs as being created or recorded by a human rather than generated via artificial intelligence;
- Misrepresent or imply to others that your content is in any way provided, sponsored, or endorsed by us;
- Provide unauthorized medical advice;
- Make use of improperly gained access or obtain unauthorized access to Services;
- Trick, defraud, or mislead a party, especially in an attempt to learn sensitive information about others;
- Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Services;
- Systematically retrieve data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission;
- Use the Services in a manner inconsistent with applicable laws or regulations;
- Upload or transmit viruses, Trojan horses, or spamming content that disrupts the Services or impairs their functionality;
- Interfere with or disrupt the Services, including automated use of the system such as scripts, data mining, or other tools;
- Delete or modify copyright or proprietary rights notices;
- Harass, annoy, intimidate, or threaten employees or agents providing any part of the Services;
- Attempt to bypass security measures or reverse engineer any software of the Services;
- Use automated systems like bots, spiders, or scrapers to access or interact with the Services, except as permitted by the robots.txt file;
- Use the Services as part of any effort to compete with Jellypod;
- Sell, resell, rent, lease, assign, or sublicense the Services, provided however, this does not restrict your use of the Services to generate Outputs for your clients;
- Use any part of the Services for machine learning, AI training, fine-tuning, or as part of datasets for training or testing AI models;
- Offer the benefit of the Services or their Output available to your end users on terms less restrictive than those under which you have received them;
- Make improper use of support services or submit false reports of abuse or misconduct;
- Use the Services in any manner contrary to our policies, purpose, or mission, including: using the Services for commercial purposes as a Free User, such as advertising, running pyramid schemes, contests, or sweepstakes; modifying or creating derivative works of the Services; making the Services available to government entities or bodies without explicit authorization;
- Develop or use unauthorized applications or software that interact with the Services, such as through unapproved APIs; or
- Engage in any use classified as prohibited or high-risk under applicable AI legislation, including the EU Artificial Intelligence Act or other regulations.
We reserve the right to temporarily or permanently ban users and delete content that violate these rules. For any use of the Services that may pose a real-world risk of harm, we reserve the right to contact or cooperate with relevant law enforcement authorities.
User Accounts
To access most features of the Services, you must register for an account. By registering for an account, you warrant that all registration information you submit will be true, accurate, current, and complete and will maintain the accuracy of such information.
We reserve the right to remove or change a username we determine, in our sole discretion, to be inappropriate, obscene, or otherwise objectionable.
By creating an account, you consent to receiving certain electronic communications, including emails, from us including, but not limited to, marketing, account management, service updates, and promotional offers. You may opt out of marketing emails at any time by following the unsubscribe instructions provided in the email itself. However, you may still receive essential account-related communications necessary for the continued use of the Service.
Please refer to our privacy policy to learn more about our use of electronic communications.
We have the right to suspend or terminate your account and refuse any and all current or future use of the Services without notice or liability. We may permanently ban your access to and use of the services, including blocking IP addresses, to any person for any reason or for no reason, without warning, at our sole discretion.
You are solely responsible for maintaining the confidentiality of your account and password and accept responsibility for all activities that occur under your account. You will not share or permit others to use your individual account credentials and agree to keep your password confidential and maintain the security of your account and login credentials. If you suspect or discover that your account has been accessed by a user without your permission, you must promptly notify us. If your account is closed or terminated, you will forfeit all unused credits associated with your account.
Support & Maintenance
You acknowledge and agree that Jellypod will have no obligation to provide you with any support or maintenance in connection with the Website or Services. All products and services are provided "AS IS".
Beta Products
If we provide you access to a Beta Product, the Beta Product is provided "AS IS" and you acknowledge that Beta Products are experimental in nature and may be modified, broken, or removed at our discretion with or without notice.
Modification
We reserve the right, at any time, to modify, suspend, or discontinue the Services (in whole or in part) with or without notice to you. You agree that Jellypod will not be liable to you or to any third party for any modification, suspension, or discontinuation of the Services or any part thereof.
Property Rights
Our Rights. We are the owner or licensee of all intellectual property rights in our Services, including all source code, visual interfaces, graphics, design, information, data, products, logos, trademarks, service marks, and all other elements provided by Jellypod or its licensors (collectively, the "Content & Marks"). The Content & Marks are protected by copyright and trademark laws, and, except as expressly authorized by Jellypod, you may not make use of the materials. There are no implied licenses in these Terms and we reserve all rights to the Content & Marks not granted expressly in these Terms.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable, revocable license to access the Services during the subscription term. Except as set out in these Legal Terms, no part of the Services may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, scraped, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.
Feedback
You may voluntarily provide feedback or other information such as questions, comments, suggestions, or ideas about Jellypod or our Services (collectively, "Feedback"), subject to an unrestricted, irrevocable, perpetual, non-exclusive, fully-paid, royalty-free right to use and exploit such Feedback in any manner without a requirement to use or attribute source of Feedback.
Aggregated Data
We may collect and analyze non-identifying usage data, including but not limited to volume of usage, performance metrics, evaluations of Outputs or user-submitted edits to Outputs ("Aggregated Data") to maintain and improve the Services, or ensure compliance. We may share Usage Data with others if the Usage Data is aggregated and does not identify you or our users.
Content and Jellypod Models
User Provided Content
Users may voluntarily create, submit, upload, or otherwise provide content, including but not limited to text, writings, video, voice recordings, audio, images, graphics, files, links, or other material (collectively, "Inputs") to be processed by the Services. You retain any copyright and other proprietary rights that you may hold in the Inputs.
Upon contribution of Inputs to our Services, you may receive one or more artifacts such as audio, video, or text. ("Outputs") generated by the Services. By providing Inputs to the Service, you warrant that:
- The creation, distribution, transmission, public display, and the access, download or copying of the Inputs do not and will not infringe the rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party;
- You are the creator and owner of, or have the necessary licenses, rights, consents, releases, and permissions to use the Inputs and to authorize the Services to use, modify, and store, and create new or derivative works (solely for purposes of Outputs) from the Inputs;
- You have the written consent, release, and/or permission of each and every identifiable individual person in your Inputs to use the name or likeness of each and every such identifiable individual person;
- The Inputs does not cause us to violate any law or regulation or require us to obtain any further licenses from or pay any royalties, fees, compensation, or other amounts or provide any attribution to any third parties;
- You have not provided any Input that includes protected health information as defined by the Health Insurance Portability and Accountability Act (HIPAA) of 1996; and
- All risks associated with use of these Inputs are assumed by you, including any reliance on its accuracy, completeness or usefulness by others, or any disclosure of your Inputs that personally identifies you or any third party.
We may, at any time and without prior notice, screen, remove, edit, or block any content that in our sole judgement violates these Terms, is alleged to violate the rights of third parties, are in any way burdensome to our systems, or is otherwise objectionable.
Rights to your Content
For the avoidance of doubt, Output may be generated by any number of first-party and/or third party artificial intelligence models.
By using our Services, you grant Jellypod a license to use your Input and perform all actions as required for your use of the Services, including to use, reproduce, modify, adapt, publish, translate, create derivative works (for generation of Outputs) distribute, publicly or otherwise perform and display your Input for the purposes of your use of the Services.
You understand that any Output generated for you ("Your Output") may be the same or similar to Output generated for others due to the nature of artificial intelligence models. You own the rights to Your Output but not to any other user's Output, even if it is identical or substantially similar.
Payments, Subscriptions, & Taxes
In order to access certain features, you may be required to purchase a recurring subscription plan (a "Subscription"). If purchased, your Subscription will continue and automatically renew unless cancelled. You consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until cancelled. The length of your billing cycle will depend on the type of Subscription you choose when you subscribe to the Services.
We reserve the right to impose conditions on the honoring of any coupon, discount, or similar promotion; to bar any user from making a transaction; to alter payment options, and refuse to provide any user with any Service. We also reserve the right to correct any errors or mistakes in pricing, even if we have already request or received payment.
Cancellations & Refunds
All purchases are non-refundable. Any refunds or credits given are at our sole discretion. You can cancel your Subscription at any time by logging into your account. Your cancellation will take effect at the end of the current billing term. If your subscription is terminated, you will forfeit all unused credits associated with your account and you shall no longer be able to access features which are reserved for paying subscribers.
Pricing & Price Changes
We may make changes to your Subscription price. We shall communicate any price changes to you in accordance with applicable law. If you do not agree with the pricing changes, you must cancel your Subscription before it goes into effect; otherwise, the new price will apply.
Account Suspension
If you have an outstanding, undisputed balance on your account, we may revoke your access to use our Services or terminate your account. We reserve the right to suspend or reinstate a user account at our sole discretion.
Usage Based Pricing
Some subscriptions may include "Usage Based Pricing". In the event your subscription includes usage based billing and your usage exceeds the volume provided by your recurring subscription, you will be charged overage fees as indicated to you upon subscribing. By purchasing a recurring subscription with usage based billing, you authorize us to charge your payment method on file for overage fees without requiring prior approval for each charge.
Privacy & Security
Personal Data
You may provide certain information to Jellypod in connection with your access or use of the Services. We may otherwise collect certain personal information about you when you access or use the Services. Please consult our Privacy Policy (https://jellypod.ai/privacy-policy) for further details.
Data Residency
Please be advised that the Services are hosted in the United States.
If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United States, then through your continued use of the Services, you are transferring your data to the United States, and you expressly consent to have your data transferred to and processed in the United States.
Data Deletion
You may request for us to delete your personal data as required under applicable law and under the Privacy Policy.
Third-Party Services
We may provide Services that rely on or interoperate with third-party products and services, including, but not limited to, data storage services, authentication providers, third-party artificial intelligence model providers, and internet operators (collectively, "Third-Party Services"). These third-party services are not within our control but their availability and operation may impact the use and reliability of our Services.
We may provide links to third-party services or webpages ("Third-Party Content"). Such services and webpages are not investigated, monitored or checked for accuracy, appropriateness, or completeness by us. We are not responsibly for any third-party website accessed through our Services. The inclusion of, or linking to, any third-party website or service does not imply approval or endorsement by us.
We may block or disable access to any Third-Party Services or Third-Party Content (in part or in whole) at any time. Your access to and use of our Services, which rely on Third-Party Services or Third-Party Content may be subject to additional terms, conditions, and policies (including terms of service and privacy policies).
Digital Millennium Copyright Act (DMCA) Notice and Policy
In accordance with the Digital Millennium Copyright Act, if you believe that any material available on or through the Services infringes upon any copyright you own or control, please immediately notify our Designated Copyright Agent using the contact information provided below (a "Notification"). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. All notifications must meet the requirements of DMCA 17 U.S.C. § 512(c)(3). If you are not sure that material located on or linked to by the Services infringes your copyright, you should consider first contacting an attorney. If your notification fails to meet the requirements, it may not be effective and you may be liable to Jellypod for certain costs and damages.
Counter Notification. If you believe your own copyrighted material has been removed from the Services as a result of a mistake or misidentification, you may submit a written counter notification to our Designated Copyright Agent using the contact information provided below (a "Counter Notification"). If your counter notification fails to meet the requirements outlined in DMCA 17 U.S.C. § 512(c)(3), your counter-notification may not be effective.
Designated Copyright Agent
Jellypod, Inc. Attn. Copyright Agent 2261 Market Street, STE 22258 San Francisco, CA 94114, United States of America copyright@jellypod.ai
Disclaimer
THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. YOU AGREE THAT YOUR USE OF THE SERVICES WILL BE AT YOUR SOLE RISK. WE MAKE NO GUARANTEES THAT THE SERVICES WILL ALWAYS BE SAFE, SECURE, OR ERROR-FREE, OR THAT IT WILL FUNCTION WITHOUT DISRUPTIONS, DELAYS, OR IMPERFECTIONS. DUE TO THE NATURE OF ARTIFICIAL INTELLIGENCE AND MACHINE LEARNING, INFORMATION GENERATED BY THESE FEATURES MAY BE INCORRECT OR INACCURATE. PRODUCT FEATURES THAT INCLUDE ARTIFICIAL INTELLIGENCE OR MACHINE LEARNING MODELS ARE NOT HUMAN AND ARE NOT A SUBSTITUTE FOR HUMAN OVERSIGHT.
WE DISCLAIM ALL OTHER WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. THESE DISCLAIMERS APPLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS.
WE ARE NOT RESPONSIBLE FOR THIRD PARTIES' PERFORMANCE OR ACTIONS/OMISSIONS IN RESPECT OF THE SERVICES THEY PROVIDE YOU DIRECTLY OR THROUGH OUR SERVICES.
IF YOU CHOOSE TO MAKE ANY OF YOUR INFORMATION PUBLICLY AVAILABLE THROUGH THE SERVICES OR OTHERWISE, YOU DO SO AT YOUR OWN RISK.
YOU ALONE ARE RESPONSIBLE FOR THE COMPLIANCE OF YOUR OUTPUTS WITH APPLICABLE LAWS AND THESE TERMS, AND ASSUME ALL RISKS ASSOCIATED WITH THE CREATION OR DISTRIBUTION OF THESE OUTPUTS, INCLUDING ANY RELIANCE ON ITS ACCURACY, COMPLETENESS OR USEFULNESS BY OTHERS, OR ANY DISCLOSURE OF YOUR OUTPUTS THAT PERSONALLY IDENTIFY YOU OR ANY THIRD PARTY.
THERE MAY BE INFORMATION ON THE SERVICES THAT CONTAIN TYPOGRAPHICAL ERRORS, INACCURACIES, OR OMISSIONS, INCLUDING BUT NOT LIMITED TO DESCRIPTIONS, OR AVAILABILITY. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS, AND TO CHANGE OR UPDATE THE INFORMATION ON THE SERVICES AT ANY TIME, WITHOUT PRIOR NOTICE.
Indemnification
To the fullest extent permitted by law, you are responsible for your use of the Service, and you will defend, indemnify and hold Jellypod and its shareholders, directors, managers, officers, employees, consultants, and agents harmless from and against every claim brought by a third party, and any related liability, damage, loss, and expense, including attorneys' fees and costs, arising out of or connected with: (1) your violation of any portion of these Terms, any representation, warranty, or agreement referenced in these Terms, or any applicable law or regulation; (2) your violation of any third-party right, including any intellectual property right or publicity, confidentiality, other property, or privacy right; or (3) any dispute or issue between you and any third party. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you (without limiting your indemnification obligations with respect to that matter), and in that case, you agree to cooperate with our defense of those claims.
Limitation of Liability
In no event will we, our directors, employees, or agents, be liable to you or any third party for any indirect, consequential, exemplary, incidental, special, or punitive damages, including but not limited to lost profit, lost revenue, loss of data, or other damages arising from your use of the Services, even if we have been advised of the possibility of such damages.
Our total liability to you, regardless of the cause or form of action, will always be limited to the amount paid by you, if any, to us during the six (6) months preceding the claim. Certain laws may not allow for the exclusion or limitation of certain damages or implied warranties. If these laws apply to you, some or all of the above limitations may not apply, and you may have additional rights.
Dispute Resolution
Information Negotiations
To expedite resolution and control the cost of any dispute, controversy, or claim related to these Legal Terms (each a "Dispute" and collectively, the "Disputes") brought by either you or us the parties agree to first attempt to negotiate any Dispute (except those Disputes expressly provided below) informally for at least thirty (30) days before initiating arbitration. Such informal negotiations commence upon written notice from one party to the other party.
Binding Arbitration
If the parties are unable to resolve a Dispute through informal negotiations, the Dispute (except those Disputes expressly excluded below) will be finally and exclusively resolved by binding arbitration. YOU UNDERSTAND THAT WITHOUT THIS PROVISION, YOU WOULD HAVE THE RIGHT TO SUE IN COURT AND HAVE A JURY TRIAL. The arbitration shall be commenced and conducted under the Commercial Arbitration Rules of the American Arbitration Association ("AAA") and, where appropriate, the AAA's Supplementary Procedures for Consumer Related Disputes ("AAA Consumer Rules"), both of which are available at the American Arbitration Association (AAA) website. Your arbitration fees and your share of arbitrator compensation shall be governed by the AAA Consumer Rules and, where appropriate, limited by the AAA Consumer Rules. If such costs are determined by the arbitrator to be excessive, we will pay all arbitration fees and expenses. The arbitration may be conducted in person, through the submission of documents, by phone, or online. The arbitrator will make a decision in writing, but need not provide a statement of reasons unless requested by either party. The arbitrator must follow applicable law, and any award may be challenged if the arbitrator fails to do so. Except where otherwise required by the applicable AAA rules or applicable law, the arbitration will take place in the City and County of San Francisco, California. Except as otherwise provided herein, the parties may litigate in court to compel arbitration, stay proceedings pending arbitration, or to confirm, modify, vacate, or enter judgment" on the award entered by the arbitrator.
If for any reason, a Dispute proceeds in court rather than arbitration, the Dispute shall be commenced or prosecuted in the state and federal courts located in San Francisco Country, California, and the parties hereby consent to, and waive all defenses of lack of personal jurisdiction, and forum non convenient with respect to venue and jurisdiction in such state and federal courts. Application of the United Nations Convention on Contracts for the International Sale of Goods and the Uniform Computer Information Transaction Act (UCITA) are excluded from these Legal Terms.
To the extent permitted by applicable law, in no event shall any Dispute brought by either party related in any way to the Services be commenced more than one (1) years after the cause of action arose. If this provision is found to be illegal or unenforceable, then neither party will elect to arbitrate any Dispute falling within that portion of this provision found to be illegal or unenforceable and such Dispute shall be decided by a court of competent jurisdiction within the courts listed for jurisdiction above, and the parties agree to submit to the personal jurisdiction of that court.
Waiver of Class Action
You and Jellypod agree that each may only bring claims against the other in your or your business individual capacity and not as a plaintiff or class member in any purported class proceeding. Further, unless both user and Jellypod agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.
California Users
If you are a California resident and a charge is imposed directly on you for use of the Services, and your complaint is not satisfactorily resolved, you can contact the Complain Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd. Suite N 112, Sacramento California 95834 or by telephone at 1 (800) 952-5210 or 1 (916) 445-1254.
Export Controls
You may not remove or export from the United States or allow the export or re-export of the Services or any related technology or materials in violation of any restrictions, laws, or regulations of the United States Department of Commerce, OFAC, or any other United States or foreign agency or authority. You represent and warrant that you are not (a) a resident or national of an Embargoed Country; (b) an entity organized under the laws of an Embargoed Country; (c) designated on any list of prohibited, restricted, or sanctioned parties maintained by the U.S. government or agencies or other applicable governments or agencies, including OFAC's Specially Designated Nationals and Blocked Persons List and the UN Security Council Consolidated List; nor (d) 50% or more owned by any party designated on any of the above lists. We may terminate your account immediately without notice or liability to comply, as determined in our sole discretion, with applicable export controls and sanctions laws and regulations.
Miscellaneous
Our failure or decision not to enforce any part of these Terms does not mean we have waived the right to do so in the future. These Terms reflect the entire agreement between the parties relating to the subject matter and supersede all prior agreements, representations, statements and understandings of the parties. Except as noted, these Terms are intended solely for the benefit of the parties and are not intended to confer third-party beneficiary rights upon any other person or entity.
Section titles are for convenience only and have no legal or contractual effect. Lists that include examples are not exhaustive, and are interpreted to include "without limitation". The word "or" is an inclusive "or", meaning "one or both". All URLs include any successor or localized addresses, including links from within the websites found at the URL. All monetary references are in US Dollars.
If any portion of these Terms is found to be unenforceable or unlawful for any reason, including but not limited to because it is found to be unconscionable, (a) the unenforceable or unlawful provision will be severed from these Terms; (b) severance of the unenforceable or unlawful provision will have no impact whatsoever on the remainder of these Terms; and (c) the unenforceable or unlawful provision may be revised to the extent required to render the Terms enforceable or valid, and the rights and responsibilities of the parties will be interpreted and enforced accordingly, so as to preserve the Terms and the intent of the Terms to the fullest possible extent.
You agree to let us use your organization's logo and/or name in Jellypod's customer list and at other places including, but not limited to, the Website and other promotional materials.
Contact Us
If you have a question or complaint regarding these Terms or the Services, please email us at contact@jellypod.ai.